In fact, we're so confident in our products and services that we offer a LIFETIME* parts warranty and a variety of comprehensive guarantees to improve your overall comfort by protecting you from the expense of breakdowns and manufacturing defects, and ensuring proper installation, while making sure that you have received the best value and are 100% satisfied.
Millions of dollars and thousands of hours have been invested in laboratory stress tests on equipment and training for technicians to design and install units with minimum failure rates. If you ever have a problem with your Genz-Ryan home comfort system, simply give us a call and relax, knowing that any issue that may arise will be minimized and taken care of, guaranteed!
Our lemon guarantees are designed to protect you against major breakdowns on the critical comfort system components, including:
Gas Furnace: If the heat exchanger fails on your new furnace within five (5) years of installation, we will replace the entire furnace absolutely FREE. Ask your Genz-Ryan comfort consultant for details.
- Air Conditioner/Heat Pump: If the compressor fails on your new air conditioner or heat pump within five (5) years of installation, we will replace the entire outdoor unit absolutely FREE. Ask your Genz-Ryan comfort consultant for details.
5-Year Money Back Guarantee
If your new comfort system fails to keep you comfortable up to five (5) years after installation, Genz-Ryan will make unlimited attempts to resolve the issue up to and including removing your new comfort system and refunding 100% of the purchase price.
5-Year Performance Guarantee
If your new comfort system fails to keep you comfortable up to five (5) years after installation, Genz-Ryan will make unlimited attempts to resolve the issue. And, if we cannot resolve the issue with the existing equipment, Genz-Ryan will replace the system with a new system of equal value absolutely free!
Genz-Ryan's Exclusive Lifetime Parts Warranty*
Genz-Ryan offers a lifetime warranty on all non-maintenance repair parts. When we replace a part that is the last time you will ever have to pay for that part again. (Labor will be charged after 1 year.)
* All we require is that you participate in Genz-Ryan's annual maintenance program on the covered equipment to ensure peak performance and maximum efficiency.
General Repairs (Plumbing) - 2 year parts and labor (lifetime parts with annual maintenance agreement)
General Repairs (HVAC) - 1 year parts and labor (lifetime parts with annual maintenance agreement)
Drain (Waste) Line Clearing - 1 year (no warranty on roots)
Main Water Line Replacement - Up to 15 years parts (copper pipe) - 3 years parts (Schedule 80 PVC) - 2 years parts (polyethylene), 2 years labor
Main Sewer Line Replacement - Up to 15 years parts, 2 years labor
- Main Sewer Line Repair - Up to 5 years parts, 2 years labor